Our Commitment to Quality

We pride ourselves on the quality and integrity of the service we provide.

All our in-house interpreters, lipspeaker and the freelance interpreters we use, are highly trained and are registered with the National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD), and carry a photo ID card. The service is fully confidential and impartial.

The role of the NRCPD

NRCPD’s job is to safeguard the wellbeing and interests of people who rely on communication professionals. They do that by checking that every sign language interpreter, sign language translator, speech to text reporter, lipspeaker, interpreter for deafblind people and note-taker is properly trained to do their job safely and consistently.

NRCPD registered communication professionals have all achieved recognised qualifications in their discipline and work to strict professional codes of practice. Registration is the only guarantee that providers of communication services have achieved safe-to-practice standards. It ensures current enhanced DBS disclosures are held and that appropriate professional indemnity insurance is in place. Registered professionals adhere to a Code of Conduct and act impartially and professionally at all times.

In addition to this, NSLIS staff have regular appraisals and reviews and we have a feedback system in place to ensure continued quality of service. We are also an Investors in People (IIP) organisation.

To book a BSL/English Interpreter or Lipspeaker please complete a Booking form.

FACT…

It’s a myth that all deaf people can lip read. Some deaf people are very skilled speechreaders but many are not and only 30% of spoken English is visible on the lips.